Returns & Exchanges

At ESR, we stand behind the quality of our tech accessories and offer a hassle-free 30-day return policy to ensure you are completely satisfied with your purchase. If your product is defective or doesn't meet your expectations, our streamlined process makes exchanges and refunds simple.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Print Shipping Label

  Once approved, download and print your prepaid shipping label and include the original packaging to ensure the safety of the electronics during transit.

• 3.
  Ship the Item

  Drop off your package at any authorized carrier location; please ensure the item is securely packed to prevent damage to sensitive components.

• 4.
  Receive Refund or Replacement

  After our quality control team inspects the returned gear, we will process your refund to your original payment method or ship out your new replacement within 3-5 business days.